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Discover how to benefit from warranty service.
All products displayed on the TEKA PLAST website come with a valid commercial warranty, fully compliant with the current legislation in Bulgaria.
All electrical appliances offered by TEKA PLAST have a warranty period of 24 months, except those explicitly mentioned with a longer warranty, as well as those for which a 6-month warranty applies. Products from the category also have a valid warranty for a period of 6 months.
All warranty cards issued by the manufacturer should be placed in the product boxes. A missing warranty card DOES NOT mean that a product is not eligible for warranty service. All products, except for the explicitly mentioned exceptions above, are entitled to full service within the specified warranty period.
TEKA PLAST reserves the right to refuse warranty. Why?
Warranty does not apply to defects caused by improper use of the product, excessive load, or use contrary to the instructions for use, warranty, and technical specifications of the goods. The warranty on the products does not cover wear and tear, accidental damages, or damages caused by improper use of the product. We strongly recommend reading the operating instructions carefully to ensure the correct use of the appliance throughout its entire period of use. Please note that the 24-month warranty period is not renewed upon delivery of the replacement product. It is valid from the delivery of the initial product.
Are unpacked products eligible for warranty?
Yes, unpacked products are subject to the same warranty terms as standard products.
How to benefit from service?
If you detect a fault in an appliance purchased from TEKA PLAST, all you need to do is contact us in a way that is convenient for you - by phone +359 876 066 994 or by email: office_1@tekaplast.bg, after which we will assist you in repairing or replacing the product.
Can you personally deliver the product for repair?
Yes, after a phone call with our employee, in which you have clarified the damage, the exact procedure, and the nearest and most convenient service for you, you can deliver the appliance personally to the service center, accompanied by the original documents, including the warranty card and a receipt for postal money transfer (in case the delivery was cash on delivery) or an invoice.
All shipments are sent with the "Check before payment" option.
We kindly ask all our customers to carefully inspect the products for damages and missing items at the time of delivery. If you notice a problem, please create a protocol for a damaged shipment with the courier. Otherwise, the courier marks the shipment as "Accepted without remarks", and we will not be able to honor your complaint.